Shipping Policy

1. Service Coverage

• Pan-India Coverage: We provide shipping services across 25,000+ pin codes in India, covering major cities, towns, and remote locations.
• Metro Cities: Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, and more.
• Regional Coverage: Extensive network reaching tier-2, tier-3 cities and rural areas.
• Remote Areas: Additional transit time may apply for shipments to remote or difficult-to-access locations.

2. Delivery Timelines

Standard Delivery:

• Within City: 1-2 business days
• Metro to Metro: 2-4 business days
• Metro to Non-Metro: 3-6 business days
• Remote Areas: 5-8 business days

Express Delivery:

• Same Day Delivery: Available in select cities (order before 12 PM)
• Next Day Delivery: Available for metro-to-metro shipments
• Express Service: 1-3 business days for most locations

3. Shipping Methods

Surface Shipping:

• Cost-effective option for non-urgent shipments
• Ideal for bulk orders and heavy packages
• Suitable for all types of goods except perishables

Air Shipping:

• Fastest delivery option for time-sensitive shipments
• Available for documents and packages up to 50 kg
• Priority handling and tracking

Express Courier:

• Premium service with guaranteed delivery timelines
• Real-time tracking and updates
• Dedicated customer support

4. Shipping Charges

• Weight-Based Pricing: Shipping charges are calculated based on actual or volumetric weight (whichever is higher).
• Distance-Based Pricing: Charges vary depending on origin and destination zones.
• Value-Added Services: Additional charges apply for services like insurance, COD, fragile handling, etc.
• Fuel Surcharge: A fuel surcharge may be applied based on current fuel prices.
• Custom Quotes: For bulk shipments or special requirements, contact us for customized pricing.

Calculate Shipping Rates

5. Tracking & Updates

• Real-Time Tracking: Track your shipment 24/7 using the tracking number provided.
• SMS & Email Updates: Receive automatic notifications for pickup, in-transit, out-for-delivery, and delivery status.
• Online Portal: Access detailed shipment history and status through our website.
• Customer Support: Our support team is available to assist with tracking queries.

Track Your Shipment

6. Packaging Guidelines

General Guidelines:

• Use sturdy, corrugated boxes appropriate for the weight and size of contents
• Wrap items individually with bubble wrap or protective material
• Fill empty spaces with cushioning material to prevent movement
• Seal packages securely with quality packing tape
• Label packages clearly with complete sender and recipient information

Special Items:

• Fragile Items: Mark clearly as "FRAGILE" and use extra padding
• Liquids: Use leak-proof containers and double packaging
• Electronics: Use original packaging when possible or anti-static materials
• Documents: Use waterproof envelopes or document pouches

7. Prohibited Items

The following items are strictly prohibited from shipment:

• Explosive materials, firearms, ammunition, and weapons
• Illegal drugs, narcotics, and controlled substances
• Hazardous chemicals and radioactive materials
• Counterfeit or pirated goods
• Perishable food items (without proper authorization)
• Live animals or plants (except with special permits)
• Currency, coins, and negotiable instruments
• Obscene or pornographic material
• Items that violate Indian laws or regulations

Note: Shipment of prohibited items may result in legal action, confiscation, and account termination.

8. Insurance & Liability

Shipment Insurance:

• Optional insurance available for declared value of goods
• Insurance covers loss or damage during transit
• Premium calculated as a percentage of declared value
• Claims must be filed within 7 days of delivery/loss

Liability Limits:

• Standard liability: Up to ₹5,000 per shipment without insurance
• Maximum liability limited to declared value with insurance
• No liability for prohibited items or improperly packaged goods
• Claims require proper documentation and proof of value

9. Returns & Reverse Pickup

• Reverse Logistics: We offer return pickup services for e-commerce and business clients
• Scheduled Pickup: Returns can be scheduled through our online portal or customer support
• Return Shipping: Charges apply as per standard shipping rates unless pre-arranged
• COD Returns: Cash on Delivery available for return shipments
• Quality Check: Returns are inspected before processing refunds or exchanges

10. Cash on Delivery (COD)

• COD service available for most serviceable locations
• COD charges apply based on order value and location
• Maximum COD limit: ₹50,000 per shipment (subject to approval)
• COD amount remitted within 3-7 business days after successful delivery
• Proper documentation required for COD shipments

11. Pickup Services

Scheduled Pickup:

• Free pickup for bulk shipments (minimum 10 shipments)
• Pickup slots: Morning (9 AM - 1 PM), Afternoon (2 PM - 6 PM)
• Book pickup online or via customer support 24 hours in advance
• Multiple pickup attempts may incur additional charges

Drop-Off:

• Drop your shipments at our nearest branch or partner location
• Extended drop-off hours at select locations
• Get instant receipt and tracking number

12. Delivery Failures & Exceptions

Failed Delivery Attempts:

• Up to 3 delivery attempts will be made
• SMS/Email notification sent before each attempt
• Recipient must be available to receive shipment
• Valid ID proof required for delivery

RTO (Return to Origin):

• Shipments returned after failed delivery attempts
• RTO charges apply and will be deducted from COD amount or billed separately
• Sender notified before RTO initiation
• Alternative delivery options available (change address, hold for pickup)

13. Claims & Disputes

Filing a Claim:

• Claims must be filed within 7 days of delivery or expected delivery date
• Provide tracking number, invoice, photos (for damage), and supporting documents
• Claims processed within 15-30 business days
• Investigation may require additional documentation

Resolution:

• Lost shipments: Compensation up to declared/insured value
• Damaged shipments: Repair cost or replacement value
• Delayed shipments: Refund of shipping charges (at management discretion)
• All decisions by RajSolutions management are final

14. Holidays & Non-Working Days

• No pickup or delivery on national holidays (Republic Day, Independence Day, Gandhi Jayanti, etc.)
• Limited services on regional holidays depending on location
• Sunday operations available in select cities at additional charges
• Holiday calendar published annually on our website
• Transit times extended by non-working days

15. Policy Updates

• RajSolutions reserves the right to modify this shipping policy at any time
• Changes will be posted on our website with updated effective date
• Customers will be notified of significant policy changes via email
• Continued use of our services constitutes acceptance of updated policies